Insights from the man behind BT's world-leading intranet

This recent Q&A with British Telecom's Richard Dennison on Steve and Cindy Crescenzo's Creative Communications website is a must-read for communicators interested in finding out about the best internal applications of social media. I particularly liked this advice from Dennison:

"Start small, experiment, don't say you are trying to change the world, don't necessarily wait for permission. If you don't spend much you can do quite a lot before people start asking questions—and by then, it will probably be too late! Proceed until apprehended!"